Welcome to Artistry Living!

Return Policy

Unopened Returns

• A 20% restocking fee will be applied to unopened returns, excluding delivery charges, provided the item is in unused, new condition.
• Opened, damaged, scratched, or assembled items are not eligible for return.
• All returns will undergo an inspection before any refund is issued.
• Customers are responsible for return delivery charges.
• Insurance is required for return shipments to cover potential damage. Artistry Living is not responsible for returns without insurance.

Opened Items Returns

• A 35% restocking fee will be applied to opened returns, excluding delivery charges.
• Items must be returned in their original packaging with all parts included.
• Customers are responsible for return delivery charges.
• Insurance is required for return shipments to cover potential damage.

Non-Returnable Items

• Special Orders
• Clearance Items
• Closeout Items
• Floor Models
• Special Sale Items
• Modified, Altered, or Used Items
• Personal Use Products (e.g., Mattresses, Bedding, Pillows)

Backorder Delays

• We strive for timely deliveries, but delays may occur.
• Back-ordered items may take between one and eight weeks for delivery.
• Unforeseen delays may happen due to our global suppliers.
• Artistry Living is not responsible for general stock replenishment delays.

Warranty

We offer a One-Year Limited Warranty on all products for manufacturer defects.

Refund Process

• Returned items will be inspected to ensure they are in new condition.
• Refunds will be adjusted for shipping fees (if applicable) and restocking fees.
• Damages during return shipping due to insufficient packaging are not eligible for a refund.
• Original shipping or delivery charges are non-refundable.
• Refunds are processed within 7 to 10 business days after inspection.
• Our Customer Service team is available to assist with any inquiries.

Cancellations, Returns, and Exchanges

• If you receive an incorrect or damaged item, report it within 48 hours with images and a detailed email.
• Customers are responsible for return shipping costs. Please ensure proper packaging to avoid damage.
• Replacements, repairs, or refunds will be provided for damaged or incorrect items.
• No returns will be accepted for buyer’s remorse or a change of mind.

Order Cancellations

• Order cancellations are accepted up to 24 hours before the confirmed delivery date.
• A restocking fee will apply if cancellation occurs after this period.
• If your item has shipped before the 24-hour window, the order cannot be canceled.

Thank you for choosing Artistry Living for your furniture needs. We appreciate your trust and value your business! If you have any questions or need assistance, feel free to reach out to us. Happy shopping!